Thank you for shopping with us. If you are not 100% satisfied with your coffee purchase we will gladly refund your purchase with store credit. Returns are ONLY accepted within 14 days of the date you receive your item(s). Because our coffee is roasted to order, the following rules apply: We will refund the cost of up to ONE 12 oz. bags of a single selection per order. To receive a store credit, coffee must be returned at the customer’s expense. Shipping costs may not be refunded.
If you are dissatisfied with a purchase for any reason, please contact us at firstname.lastname@example.org or call us: 912.297.6759. Returns are ONLY accepted within 14 days of the date you receive your item(s). In most cases, we will exchange it or provide you with a store credit once the product has been returned.
We offer $5.00 flat rate shipping on all orders. Orders over $20.00 receive free shipping. Shop The Fox ships throughout the continental United States, Alaska and Hawaii. We ship USPS flat rate and while we fulfill orders within 1-2 business days of receiving them we are not responsible for delays caused by USPS.
To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How we protect your information
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures to maintain the safety of your personal information when you place an order.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.